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Privacy Policy

How we use your information

We use the information collected on this site to process a request for a visit from one of our Home Consultants; or to request a mail order pack if you are an overseas enquirer; or to process a request for five free fabric swatches if you are requesting free fabric samples. We may also use the information for the purpose of providing you with details about any special offers or features of our web site, which we think may be of interest to you and for related marketing purposes. By submitting your information you also consent to this use.

Plumbs will contact you about future special offers and promotions via post, phone or email. If you wish to opt-out please contact our Customer Services Department. Telephone 01772 838 363; or write to Dept 52, FREEPOST PR385, Old Lancaster Lane, Preston PR1 7BR; or email [email protected], stating from which forms of communication you wish to be removed. Please note our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive one further brochure.

From time to time we permit other reputable companies to contact you about products or services we feel may be of interest to you. If you wish to opt-out of third party offers and promotions contact our Customer Services Department. Telephone 01772 838 363; or write to Dept 52, FREEPOST PR385, Old Lancaster Lane, Preston PR1 7BR; or email [email protected]

We monitor customer traffic on an aggregate basis in order to help us develop and improve our web site for the benefit of customers. We do use "cookies" to enhance your use of the web site and you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.

We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

Plumbs use Google analytics to analyse traffic to this web site. Google analytics does not create individual profiles for visitors nor does it have a database of individual profiles for each visitor.

For more information about our cookie policy, please click here /legal-privacy/cookies.php

Plumbs may use the services of third parties to collect and use anonymous information about User visits to and interactions with our website through the use of technologies such as cookies, as set out above, to personalise advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at

Your consent
By submitting your information you consent to the use of information as set out in this policy. If we change our Policy we will post the changes on this page so that you may be aware of them.

Because the Internet infrastructure is global, and it is not possible to predict the routes that information is sent over the Internet will take, the information you provide may be transferred temporarily via a route that takes it outside the European Economic area as it passes between you and us. By submitting your information you consent to this transfer.

How to contact Plumbs
We welcome your views about our web site and our privacy policy. However if you are expressing concerns over the speed at which some pages appear, be aware that this site uses large imagery and as such, downloading may be slow at times. If you would like to contact us with any questions or comments, please contact our Customer Services Department on 01772 838 363.

All design, text, graphics and the selection or arrangement thereof are the copyright of Plumbs Ltd. Permission is granted to electronically copy and print hard copy portions of the site for the sole purpose of requesting a VISIT from Plumbs. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without prior written permission of Plumbs Ltd is strictly prohibited.

We comply with The Electronic Communications Directive in particular regulations 22 and 23. As such we will not send unsolicited transmissions to you via email unless you have consented to such communications or is nessesary to deliver a service, which you have requested.

We will never pass on, sell or distribute your email to any third party.

Company Gender Pay Gap Data

Mean Gender Pay Gap (%) 15
Median Gender Pay Gap (%) 35
Mean Bonus Gender Pay Gap (%) 0
Median Bonus Gender Pay Gap (%) 0
Proportion of Males and Females receiving a Bonus (%) 0


Quartile Pay Bands (%) Male Female
Upper : 75-100% of full-pay relevant employees 100 0
Upper Middle : 50-75% of full-pay relevant employees 50 50
Lower Middle : 25-50% of full-pay relevant employees 83 17
Lower : 0-25% of full-pay relevant employees 44 56

Plumbs details :
Plumbs Ltd, Brookhouse Mill, Old Lancaster Lane, Preston, PR1 7PZ United Kingdom

+44(0)1772 838301 |
Registered in England No. 1113238

These terms are governed by English Law.

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