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Ask the Experts

Get Free advice from the experts. Not sure about what colour or style will suit your room? Or just after some feedback on your fabric choices? Ask our experts... we've been doing this for 50 years and know a thing or two! 

Email Us Email us

If you are unhappy with an order you have placed with us please send an email to [email protected] quoting your order or customer number in the subject field. We will aim to respond to you by the next working day.

For all other enquiries please send us an email to [email protected] and we will get back to you as soon as possible.

Phone You may want to call us:

If you have a customer service query please call - 0800 542 54 54.
Lines open Monday-Thursday 8am-6pm, Friday 8am-5pm, Saturday 9am-5pm, Sunday 9am-3pm.

If you have a business query please call - 01772 838 301
Lines open Monday-Thursday 8am-5pm, Friday 8am-1.15pm

Write to us Would you like to write to us? Here is our Head Office Address...

Plumbs Ltd
Brookhouse Mill, 
Old Lancaster Lane 
Preston, Lancashire 

Plumbs Customer Service Charter

Our customer service charter means that we try very hard to deliver prompt, polite and personal customer service. This means that we will normally answer the phone live and in person within 4 or 5 rings. You should not be held in a queue or be connected to a machine during office hours.

  • You can expect promt replys to your emails.
  • You can expect prompt replies to your letters by phone or post.
  • You can expect courteous and polite responses every time you contact Plumbs.
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